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Contact Us

At Axis Art Shop, we value your trust and satisfaction. Whether you have questions, concerns, feedback, or need assistance with an order, we are here to help.

We are committed to providing outstanding customer support and maintaining transparent communication with all of our customers, partners, and visitors.

How to Reach Us

If you have any inquiries regarding:

  • Your order status

  • Shipping information

  • Product details or custom requests

  • Refunds, replacements, or claims

  • Our Privacy Policy or how we process your personal information

  • Technical issues with our website

  • Feedback, collaborations, or other business opportunities

please do not hesitate to contact our support team.

You can reach us by email at:

📧 Email: support@axisartshop.com

For written correspondence or official documents, you may also contact us by mail:

📍 Mailing Address:
Axis Shop L.L.C
California, United States

Response Time

We strive to respond to all customer inquiries as quickly as possible.

  • Standard inquiries: Within 24–48 business hours.

  • Urgent issues (such as damaged deliveries): Prioritized for fastest possible response.

Please note that responses may be delayed during weekends, U.S. public holidays, or high-volume periods (such as holiday seasons).

Privacy Inquiries

If you have any questions, concerns, or requests specifically regarding our Privacy Policy or the way we handle your personal information, you can contact us at the email address above.

We are committed to:

  • Responding promptly and transparently to your privacy-related concerns.

  • Assisting you in exercising your data rights under applicable laws (such as GDPR and CCPA).

  • Addressing any requests to access, correct, delete, or restrict the use of your personal information.

Your trust is important to us, and we welcome your inquiries regarding our privacy practices.

Important Reminders

  • When contacting us about an order, please include your order number, purchase date, and a brief description of your issue so we can assist you faster.

  • If you are requesting a return, replacement, or refund for a physical artwork, please review our Return Policy first to understand the conditions and timeframe for filing a request.

  • We recommend checking your spam or promotions folder if you do not receive a reply within two business days.

Thank You

Thank you for choosing Axis Art Shop.
We are honored to be part of your art journey and are always here to assist you in any way we can.

Your satisfaction and trust are our top priorities.
We look forward to hearing from you!