FAQs

Welcome to the Axis Art Shop FAQs! We’ve compiled answers to the questions we receive most often. If you don’t find the information you’re looking for here, feel free to contact us at support@axisartshop.com — we’re happy to assist you.

1. What is Axis Art Shop?

Axis Art Shop is an online store specializing in professionally printed digital artwork. We collaborate with talented digital artists to offer unique, high-quality fine art prints on premium materials. All of our products are physical prints, delivered directly to your door — not digital downloads.

2. Do you sell digital downloads?

No.
At Axis Art Shop, we sell physical, professionally printed digital artworks. When you make a purchase, you will receive a beautifully printed product, not a file to download.

3. How are your prints made?

We use state-of-the-art printing technology combined with museum-grade materials to ensure every print captures the detail, color, and vibrancy of the original digital creation.
Our prints are available on a variety of high-quality media, such as:

Premium fine art paper
Archival canvas
Specialty materials (depending on the collection)

Each order is printed carefully and professionally to order.

4. Where do you ship?

We proudly offer worldwide shipping!
Wherever you are, Axis Art Shop is committed to bringing our artworks to your home, office, or project space.

Please note that shipping times and costs may vary based on your location — estimated delivery times are provided at checkout.

5. How long does it take to receive my order?

Our typical fulfillment and shipping timeline is:

Processing Time: 2–5 business days (each print is made-to-order).
Shipping Time:
- Domestic (within the U.S.): 3–7 business days
- International: 7–21 business days, depending on your location.

You will receive a shipping confirmation email with tracking information once your order has shipped.

6. How much does shipping cost?

Shipping costs vary based on your location, the size of the print, and the shipping method selected at checkout.
We often offer free or discounted shipping promotions — subscribe to our newsletter to stay informed!

Exact shipping costs are calculated at checkout before you confirm your order.

7. Will I be charged customs duties or import taxes?

International orders may be subject to customs duties, VAT, or import taxes, depending on the destination country’s laws.
These fees are not included in our prices and are the responsibility of the customer.
We recommend checking with your local customs office for an estimate before placing an order.

8. What payment methods do you accept?

We accept a variety of secure payment methods, including:

Major credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
Other options (e.g., Apple Pay, Google Pay) depending on your region

All transactions are encrypted and secured.

9. Can I cancel or change my order after placing it?

Because we begin processing your custom order immediately, we generally cannot accept cancellations or changes once the order has been submitted.
If you need assistance or notice an error right after placing your order, contact us at support@axisartshop.com as soon as possible, and we will do our best to assist you.

10. What is your Return Policy?

We stand by the quality of our products.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receipt at support@axisartshop.com with your order number and photos of the issue.

Please note:

We do not accept returns for change of mind as each print is made-to-order.
Full details can be found in our Return Policy.

11. What if my order arrives damaged?

We take great care in securely packaging all orders, but if your print arrives damaged, please:

Take clear photos of the packaging and the damaged item.
Contact us within 14 days at support@axisartshop.com with your order number and the photos.

We will arrange for a replacement or a refund depending on the situation.

12. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package.
Please allow up to 48 hours for tracking updates to appear after your order is dispatched.

13. Can I request a custom size or material?

At this time, we offer the sizes and materials listed on each product page. However, we love hearing feedback and custom requests!
If you are interested in a custom project or bulk order, feel free to reach out to support@axisartshop.com, and we will do our best to accommodate you.

14. Are your prints framed?

Currently, our standard offering is unframed prints unless otherwise specified on the product page.
We provide sizing information so you can easily frame your print according to your preferences.

We are exploring framed options and will update our collections as they become available.

15. How can I contact Axis Art Shop?

You can reach us at:
📧 Email: support@axisartshop.com

We are happy to help with any questions, feedback, or concerns. We generally respond within 24 business hours.

16. How do I stay updated about new artwork releases and special offers?

You can subscribe to our newsletter to be the first to know about:

New artwork collections
Special promotions
Artist collaborations
News and events

Still Have Questions?
No problem — just email us at support@axisartshop.com and we’ll be glad to assist you personally!